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  1. Case Studies

SOFITEL NEW YORK

Winning new business by becoming a planner's support system

Download case study
Video
 
82%

Bid rate

100%

Response rate

44%

Decrease in turndowns when planner is flexible

Sofitel New York recognizes the importance of being a planner's support system and offers elegant meeting spaces and a seamless planning process. By using technology like Smart Custom Proposals, Response Automation, Cvent Event Diagramming, and Cvent Passkey, the hotel is able to attract, convert, and manage group business effectively. These tools have resulted in increased bookings, improved response times, and enhanced guest satisfaction. Download the case study to learn more about how Sofitel New York became preferred by event planners and achieved success in the industry.

With Response Automation, we have decreased our response time by just targeting the leads that are suitable for us. With all our tools, we can deliver the most appropriate information they need in a timely manner. 

Alejandro Beltran
Group Sales Manager
Products used:
CSN Advertising
Grow your group business
Smart Custom Proposals
Branded and personalized templates
CSN Business Intelligence
Transform your business
Cvent Event Diagramming
Better events by design
Cvent Passkey
Automate event rooming lists

CHALLENGE

Connecting with new event professionals despite busy schedules and complex processes

SOLUTION

Implementing technology to connect with planners where and when they prefer

RESULTS

New contacts and increased group business bookings because the hotel is a supportive partner

Download case study

A luxury experience with customer-centric technology

Read case study

Simplifying room blocks and adding revenue

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Thoughtful expansion and Cvent technology enable luxury

Read case study
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