Skip to main content

See how Cvent can solve your biggest event challenges. Watch a 30-minute demo.

Main Navigation (AU)
  • BEFORE YOUR EVENTS
    • Registration & marketing
    • Venue & vendor Sourcing
    • Approvals & budgeting
    • Event diagramming
    • Room blocks
    • Speaker management
    • Exhibitor management
    DURING YOUR EVENTS
    • Event app
    • Check-in & badging
    • Attendee engagement
    • Trade show lead capture
    • Trade show meetings
    • Virtual experience
    • Webinars
    AFTER YOUR EVENTS
    • Event & attendee insights
    • Integrations
    • Surveys
    • Lead retrieval
    • Event video
    See all products
    Request a demo by contacting our sales team

    Request a demo

    See our software in action with a personalized demo.

    Contact us
  • YOUR INDUSTRY
    • Agency
    • Association
    • Financial services
    • Higher education
    • Life sciences
    • Technology
    • See all industries
    YOUR FORMAT
    • Hybrid
    • In-person
    • Virtual
    • Webinar
    YOUR EVENT
    • Conference
    • Field marketing
    • Sales kickoff
    • Trade show
    YOUR ROLE
    • Event planner
    • Marketer

    Event planning and marketing in one place

    Cvent's event management software helps you manage every stage of the process.

    Learn more
  • EXPLORE
    • All resources
    • Blog
    • Case studies
    • Upcoming events
    • Upcoming webinars
    LEARN
    • Community
    • Certification
    • Training
    GET HELP
    • Knowledge base
    • Professional services
    • Support

    See how Cvent can solve your biggest event challenges

    Watch a 30-minute demo
  • ABOUT
    • About Cvent
    • Newsroom
    • Accessibility
    • Pricing
    WORK WITH US
    • Careers
    • Diversity
    • Partner with us
    CONTACT
    • Contact sales
    • Contact support

    Join 4,800+ employees around the world who power our technology

    See all positions
  • WIN GROUP BUSINESS
    ATTRACT MEETING PLANNERS
    • Digital ads
    • Prospect planners
    • Promote in person
    • Vendor marketplace
    CONVERT RFPs
    • Showcase meeting space
    • Customize proposals
    • Capture instant bookings
    • Manage group RFPs
    MANAGE EVENT BOOKINGS
    • 3D diagramming
    • Manage room blocks
    • Integrate systems
    IMPROVE GROUP BUSINESS
    • Measure performance

    WIN CORPORATE TRAVEL
    • Grow corporate travel
    • Manage transient RFPs
    • Distribute rates
    • Evaluate performance
Utility Navigation AU (Mobile)
  • Request Demo
  • Find event venues
  • Log in
Utility Navigation (Australia)
  • Request demo
  • Find event venues
  • Log in

Navitas

Discover how Navitas created efficiencies and delivered an elevated event experience at their annual conference. 

Navitas Business Partner Conference 2023_speaker1
  • Background
  • Goals
  • Approach
  • Results
  • Looking Forward
  • Products Used
Request demo
94%

Attendance rate

$65,560

Total revenue generated

97%

Event app adoption

30%

Time saved

BACKGROUND

Navitas is a global education provider that connects students, agents, universities, and governments to international higher education experiences. From pre-university and pathway programmes to postgraduate and degree programmes, English language and vocational training, Navitas provides numerous study options to aspirational learners across their global network of colleges and campuses.

Their annual flagship event, the Navitas Business Partners Conference, brings together international higher education professionals – including university partners, business partners, students, and Navitas staff – from around the world. The Navitas Business Partners Conference 2023 focussed on strategies to empower and encourage delegates to find their voice and amplify their message with confidence as well as build impactful connections with global communities.

Navitas Business Partner Conference 2023

“I am looking forward to using Cvent at my next event.”

Jodie Lindsay
Global Marketing Services Head

GOALS

The Navitas Business Partners Conference 2023 was the 16th edition of Navitas’ annual conference. For the previous 15 iterations, Navitas had tied up with a third party to support their registration. They also used a separate conference app, while their in-house web team took care of the event’s website. So they basically had three systems that were not integrated with each other, which translated to event content and data being out of sync as well as loads of manual back-and-forth.

The Navitas global team decided to onboard Cvent after one of their team members attended the Australian International Education Conference (for which Cvent was the official event tech provider) and was impressed with the experience offered by Cvent technology there.

APPROACH

While getting Cvent on board, the team had a few prerequisites. Firstly, they wanted to be able to run the Cvent system themselves so they could have control over the registration management. Says Jodie Lindsay, Head of Global Marketing Services – who, along with her team, were the key organisers of this conference, “For past events, we had always been dependent on an external events team to handle registrations for us. So when it came time to bring this in-house for our 2023 event, it was a steep learning curve for us.”

Their second requirement was to have an integrated system in place. As Jodie explains “After years of operating on disparate systems, having a platform that connected all our requirements together made sense. And because we were handling it all in-house for the first time ever, it meant we wouldn’t have to jump across three different tools all the time.” With an integrated platform, the team felt reassured that the flow of event information and data across the systems would be contained. 

Navitas had also been managing their check-in process manually prior to Cvent. “We used to have all the name tags on the table in alphabetical order. People would come up and they’d collect their name tag. If they didn’t collect their name tag, we were uncertain as to whether they had arrived, or had just missed collecting their name tag. With Cvent, we got the opportunity to make this process better and provide greater visibility,” says Jodie.

RESULTS

A remarkable 98% of participants self-registered, confirming that they found the registration process intuitive and user-friendly. This high registration rate not only saved time and resources but also indicated that attendees were satisfied with the platform.

Navitas also utilised Cvent's OnArrival solution to track event participants and digitise the check-in process. Using the conference app, attendees could check in by just scanning a QR code at the check-in desk. “This was really good!” exclaims Jodie, adding, “The team on ground who managed the registration desk loved it! This was the first time we had used an online check-in feature. They loved the idea that they were able to scan a QR code, and the person was checked in. I have nothing but good things to say about the check-in!”   

The Navitas team was not only able to deliver a seamless and efficient check-in experience but now also had visibility into who had checked in. This time, the team was able to easily pull a report and identify those who hadn't checked in. 

“The team on ground who managed the registration desk loved it! This was the first time we had used an online check-in feature. They loved the idea that they were able to scan a QR code, and the person was checked in. I have nothing but good things to say about the check-in!”

Jodie Lindsay
Global Marketing Services Head

The conference app – built using the Attendee Hub app solution – was also accessed by 98% of registrants. The app acted as a centralised platform for information, ensuring attendees had easy access to all necessary event details, eliminating any confusion or communication gaps. Adds Jodie, “We liked that the Attendee Hub Event App content synced to the content on the website. So, any update on the website automatically came through to the conference app. This was hugely helpful and a time saver! Previously if we had to update something, it meant going to two different platforms.” This streamlined approach saved time and ensured that attendees had the most up-to-date information at all times. The app's gamification feature also received positive feedback from attendees, further enhancing their engagement and overall satisfaction.

Cvent’s support services also played a crucial role in Navitas' successful event execution. The Navitas team found great value in using the Cvent Community, a resourceful platform that provided answers to their queries. “Whenever we were unsure of a particular feature of the platform, we would head to the Cvent Community and submit a question. Super helpful, as there were either articles or a video to watch. That certainly was something that we used a lot!”

LOOKING FORWARD

Jodie summarises their experience with Cvent as delivering on what was promised. “The original reason why we chose to go with Cvent was to handle our registration, build a conference website and have a conference app all within one system. Cvent has 100% met that requirement for us.” She further adds, “By eliminating the need to double handle processes, perform double entry for the website and app, and wait for responses from third parties, we were able to save 30% of our time. So yeah, Cvent has definitely been beneficial."

The Navitas team is confident they will achieve similar success for future events with the Cvent platform. As Jodie says, “I am looking forward to using Cvent at my next event. Our plan for next year is to duplicate the set-up we created this time, and then implement all the learnings from this year onto the next year.” 

PRODUCTS USED

Cvent Event Management Platform
Explore our complete set of tools
Attendee Hub
Accelerate engagement across virtual, hybrid, and in-person events
Onsite Solutions
Streamline the experience

See more success stories

Learn how JCIE streamlined their registration process for their VIP event.

Read case study

Learn how DCIM improved their venue sourcing process using the Cvent Supplier Network.

Read case study

Discover how ICB Australia elevated their event engagement with the help of Cvent

Read case study
Cvent logo
Social menu
  • Cvent on Facebook
  • Cvent on Twitter
  • Cvent on LinkedIn
  • Cvent on YouTube
  • Cvent on Instagram
Footer (AU)
  • Sales
    • Request a demo
    • Contact sales
    • 1800502529
  • About
    • Awards
    • Careers
    • Investor relations
    • Newsroom
    • Partners
  • Popular products
    • Event registration
    • Mobile apps
    • Attendee Hub web
    • Check-in & badging
    • Webinar platform
    • Venue sourcing
    • All products
  • Free resources
    • Watch webinars
    • Case studies
    • Blog
    • Find event venues
    • Best event venues
  • Support
    • Contact support
    • Training
    • Developer Hub
    • Knowledge Base
    • Community
    • Security
    • Log in to Cvent
  • For suppliers & venues
    • Attract
    • Convert
    • Manage
    • Improve
    • Corporate Travel

Copyright 2024 Cvent Inc. All rights reserved.  LEGAL | PRIVACY POLICY | TERMS OF USE | Your Privacy Choices
 

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

TRUSTe  TRUSTe

  • United States (English)
  • United Kingdom (English)
  • Singapore (English)
  • UAE (English)
  • Deutschland (Deutsch)
  • India (English)
Australia (English)
Reset redirect preference
Clear redirect preference